PROFESSIONAL BEHAVIOR IN HEALTHCARE
Professional behavior creates an environment that promotes safe and high quality patient care and engenders a constructive learning environment. Physicians, along with all healthcare providers, have an ethical and professional duty to maintain a patient care environment that promotes the safe care of patients and fosters learning.
Examples of Professional Behavior
- Clearly identifies oneself to patient and staff
- Maintains a clean, neat appearance
- Maintains composure
- Treats patients with dignity and respect
- Collaborates with other members of the healthcare team and treats them with respect
- Answers questions and explains the patient’s plan of care to patient, family (with patient’s permission) and healthcare team members
- Answers phone calls and pages in a timely and courteous manner
- Respects cultural and religious differences of others
- Is truthful in verbal and written communications
- Communicates differences in opinion and good faith criticism respectfully in the appropriate forum
- Is on time for meetings and appointments
- Keeps patient information confidential
Disruptive or Unprofessional Behavior
Disruptive or unprofessional behavior may be viewed along a spectrum. Although there is no agreed upon definition and the term “disruptive” is sometimes interchangeable with the term “abusive”, it generally refers to a style of interaction with physicians, hospital personnel, patients, family members or others that interferes with patient care. Such behavior may be expressed verbally by using foul or threatening language, or through non-verbal behavior such as facial expressions or manners.
Examples of Disruptive or Unprofessional Behavior
- Conduct that could be characterized as harassment or discrimination.
- Verbal threats of violence, retribution or lawsuits
- Verbal outbursts
- Insults, verbal comments or criticism intended to belittle or berate others
- Arguing in front of patients and families
- Physical actions that threaten others such as throwing or knocking down objects
- Inappropriate physical touching or contact
- Inappropriate communication of protected healthcare information whether in verbal, written or electronic format
- Disparaging remarks about other healthcare providers or facilities
- Illegal activities
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